Refund Policy

Return & Refund Policy

At Lorsy, each product is made to order with care and intention. Because of this, we maintain a strict but fair return and refund policy.

All Sales Are Final
Due to the made-to-order nature of our products, all sales are considered final. We do not accept returns or offer refunds for reasons such as incorrect size selection, change of mind, or personal preference.

Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

To be eligible for a replacement, you must provide:

Your order number
Clear photos of the issue
A brief description of the problem

Once approved, we will offer a replacement at no additional cost.

Incorrect Orders
If you receive the wrong item, please contact us within 7 days of delivery. We will resolve the issue by sending the correct product.

Non-Returnable Items
Because all items are made specifically for each order, we do not accept returns for:

Incorrect sizing
Change of mind
General dissatisfaction not related to product defects

Order Changes or Cancellations
Orders may only be modified or canceled within 12 hours of purchase. After this period, production may have already begun, and changes cannot be guaranteed.

Shipping Issues

Lorsy is not responsible for lost or stolen packages marked as delivered by the carrier. For shipping-related issues, please contact the carrier directly.